Refund policy

SECTION 9 – Returns

If your received order is not as you expected please email us at info@wowusupplies.com or call us on 0333 7722 392 to inform us of your intention to return the goods and the reason for the return.

Goods should be returned within 14 days of delivery, unused, in perfect condition and in the original packaging.

Returns must be accompanied with a copy of your order receipt/invoice.

If goods are returned in an unsaleable condition, we reserve the right to return these to you.

Customers are responsible for the cost of return postage.

The original delivery charge cannot be refunded.

For faulty goods:

We endeavour to ensure all goods you receive are correct and undamaged. In the unlikely event where incorrect or damaged/faulty goods are received you must inform us within 48 hours of delivery/expected delivery to info@wowusupplies.com or call us on 0333 7722 392.

Please return the goods to us, let us know, and send to the returns address below using recorded delivery and we will reimburse you for the cost of the return postage.

For faulty or incorrect orders that need to be returned, we will refund the original cost of delivery at our discretion.

All items are guaranteed according to the individual manufacturer´s warranty. Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection, once the goods are received back we will determine whether the item(s) can be repaired, if this is not the case then a replacement will be issued.  If we are unable to either repair or replace the item then a full or partial refund may be issued.  This process can take between 10-14 days.

For faulty electrical items, please refer to the returns policy enclosed within the product packaging.

For all returns, due to hygiene regulations we cannot accept returns (subject to our discretion) of products such as scissors, razors, clippers and trimmers, cosmetics, hair brushes, hair extensions, straighteners and tongs, body jewellery, aerosols, piercing tools, manicure and pedicure tools (This list is not exhaustive and does not affect your statutory rights).

Returns Address

Please send your returns to:

F.A.O. Customer Returns
WOWU Supplies Ltd
Unit 22b Airport Industrial Estate
Kingston Park
Newcastle upon Tyne
NE3 2EF